update Galaxy s4 with kies

How to update your Samsung Galaxy s4 with Kies software from Samsung.

If for some reason you can’t or won’t update your galaxy s4 OTA ( over the air ) i’m going to show you another way of doing it. For this method of updating your Galaxy s4 you are going to need a computer, a Galaxy s4 and a UBS to micro UBS cable like the one supplied in the box that your phone came in.

Sometimes an update simply won’t be made available through OTA and as such needs to be done using this way. One reason I have heard cell phone manufacturers use is that some updates are simply to big for updating any other way.

If you are using the charger that came with your phone you can find your USB cable stuck to the charger. The cable itself is detachable.


Before you start there is a few things you should be aware of. Like the fact that updating your phone could in some cases cause data loss. If you want to make sure that the most important content on your phone gets backed up we have made a few tutorials to help you.

Check out how to backup Android contacts and how to backup Android photos and pictures. Once you are sure that you have a backup of all the content on your phone that you can’t do without, you are ready to get started.

How to check for updates on the Galaxy s4 using Kies

Kies checking for update

How to update your Samsung Galaxy s4 with Kies.

  1. Download and install the official Samsung Kies software.
  2. Once you have installed Kies to your computer start it up.
  3. Connect your phone to your computer with the USB cable.
  4. If this is the first time you connect your phone to the computer, give it a couple of minutes to install the necessary drivers and connect.
  5. If any updates are available a pop up will appear. Click update and hit confirm once you have read the caution statements.
  6. Hit the start upgrade button.
  7. All that is left for you to do is wait until the update is complete and hit the confirm to finish the installation.
  8. If useful why not

While you wait for the update to finish check out the official Android Os page to find out what to expect if you are receiving the latest version.

Here at Androidfact.com you can find lots more if you are having problems figuring some things out. Go ahead and visit our Galaxy s4 tutorials section for more.

About Bertil Hansen
I am the owner and main contributor to this website. Throughout the years I've owned an embarrassing number of Android phones. Too many to mention in fact. Lets just say it started with the HTC legend and I'm now on the Galaxy Note 4.

66 thoughts on “update Galaxy s4 with kies

  1. It is February 2017 and I still could not receive updates for my Samsung S4 Model # SGH-i337M with Android Version 4.3 I tried kies but still no updates.

  2. Someone please help me: my Samsung Galaxy S4 Mini Duos won’t update. Whenever I try, it just says “The most recent update has been installed” even though it’s still stuck on 4.2.2 (Jelly bean) which is not compatible with Pokémon Go and it’s driving me insane. I’ve been trying for DAYS but haven’t been able to find a solution.

  3. If I update my old gs4 to lollipop will I loose gsm unlock and root?

  4. my galaxy s4 mini 19195 won’t updated i buy this phone from London and in this time i am in Pakistan what should i do plzzzzzz plllzzzzzzz help me

  5. hi there,
    when trying to update my samsung galaxy s4 from kit kat to lillipop using samsung kies 3 i get the following error: “error found in the download file. do you want to try downloading again? ” if i click yes then it just goes back to the main screen and i go through the whole process again.

  6. Hello,I have a GT-I9506 Samsung Galaxy S4 . I’m currently staying in Pakistan. My phone and even Samsung Kies3 are unable to detect the latest Lollipop update and everyone around me has already updated to 5.0. Is there anything I can do to rectify this and update my software? It’s currently at version 4.3
    Plz help i really need to update it…..

  7. It worked for me.

  8. I have tried doing this with kids to no avail. Telus told me to back up my phone, reset to factory settings, do update then restore. It still would take the update 2 hours later, then restoring took over 5.5 hours and is not restored properly. I have over half my memory empty, and I am using a very new MacBook Pro. Any ideas?

  9. When I plug my phone in the computer it recognizes it as a removable storage device which has no disc space. I have plenty of room on my hard drive. I’ve tried to move to upgrade program over but it still doesn’t work. Any help would be appreciated.

  10. Hello,I have a GT-I9506 Samsung Galaxy S4 that I bought from Singapore. I’m currently staying in Malaysia. My phone and even Samsung Kies are unable to detect the latest Lollipop update and everyone around me has already updated to 5.0. Is there anything I can do to rectify this and update my software? It’s currently at version 4.4.2.

  11. I have the Samsung Galaxy S4, It is a AT&T phone but I am using Straight Talk in it, I am not able to run the new Lollipop 5.0. I have called Samsung & Straight Talk and even went to the AT&T store. The AT&T store told me that since I am running Straight Talk I will have to download Kies to get the new update. I have done that. I downloaded Kies and hooked my phone up and it doesn’t say there is a new update. I am currently running on 4.4.4. Am I doing something wrong? Why can I not get the new update??

  12. I bought a used Samsung galaxy S4 (GT-9505) from local market.
    but i am unable to update my phone to newer OS.
    At this time it is running OS 4.2.2
    i am also facing the same problems above mentioned such as “Device not supported” and device not found in both kies and kies 3.
    *United Arab Emirates : TRA ID : 0016333/08 , TA: 00000000/00
    seems like it’s unrooted device.
    I am going to u.a.e in mid of february 2015. Is this a possibility that my phone might not work with etisalat carrier after i root it.

    Please help.

  13. Will I still be able to update my Samsung Galaxy S4 through the computer via Wi-Fi Hotspot? I would use wifi but I don’t have any at home as my phone provides wifi to the house.

    • Also I forgot to add that the wifi is coming from the phone I want to update

      pls someone help me out

    • Download everything you need to your computer via your wifi. To use the Samsung Kies software to update your phone you must connect to the computer via the original USB cable that came with the charger. Good luck. Also don’t upload the latest update to the 4.4.2 firmware. It’s full of problems. I545VRUFNC5 is the latest I would load until either 4.4.4 or 5.0 is available. I545VRUFNG6 is bad.

  14. I download kies v2.6 and pressed the update button in order to upgrade my galaxy s4 i9505 to the 4.3 version. now my screen is stuck at: Downloading… Do not turn of target !! screen with the green android in the middle. The firmware upgrade thats on my computer screen is stuck at 0 % help me pleasee

  15. Hi, My S4 offers an update which I want to get as with the previous update my WIFI (also bluetooth) told good bye and can not turn them on since. However as my data plan seems to be too slow this update always fails on my mobile and I would try it through KIES but it does not give me an update software option. What should I do?

  16. Hiy phone is galaxy s4 gt19505 I update the softwear 2.2 too 2.3 when my update download fiinished it doesn’t work and closet and my version still in 2.2 plz help what should I do

  17. Hi there :)

    I have a Samsung-SGH-I337 and purchased it in America so the carrier is AT&T, I am living in New Zealand and my software is 4.2.2 every time I connect online to try and update, it says “Software unavailable blah blah blah…” I really want to update it though. How can I update it?


    • I am having the same problem except I live in the US. My boyfriend has the same phone and his already updated. I went on kies and check every single day for an upgrade on my phone and both say it’s up to date. I find it VERY hard to believe that they are still rolling our updates months later. Even my mom’s S3 has updated.

  18. Davida Brandy says:

    Downloaded the kies, trying to update to firmware. Everytime i click update a pop up box says ” You need to install the driver before you can upgrade the firmware to the connected drive. Do u want to install the driver?

    In red” !Disconnect the USB cable before proceeding with the installation. Reconnect the cable after the installation complete.

    What driver am i to install?

  19. My galaxy s4 is presently having kit kat OS but I am not able to upgrade to latest firmware version through kies 3, even though kies is showing its available.

  20. I also tried updating software OTA but it says latest software updated.
    I tried upgrading via kies it says latest firmware upgraded.

    it does not give me a option to upgrade the software please help???????????

    • This simply means that your phone has the latest possible version available at the moment. Keep in mind that updates doesn’t start seeding for everyone at the same time. If your phone is locked to a certain carrier or you live in a country Samsung hasn’t released it yet, you’ll simply have to wait a bit longer.

  21. Kikismiki says:

    There was a problem with the original software and I couldn’t do anything about it without bricking my phone. So I took it to the service and they bricked it so they had to repair it afterward, even the smallest scratch.They even wrote me new warranty card. Now it’s good as new and running 4.4.2 sw version. Thanks anyway. :)

  22. my gs 4 has 4.2.2 sph-L720 it claims it has the newest firmware but I know that 4.4 is available.

    • Actually I believe the message you get when trying to update is something like this: ” your device has the latest available software version ”
      Unfortunately Samsung and the different carriers around the world does not release updates to all phones at the same time. I might very well be that your carrier or Samsung themselves has not yet released 4.4 Kit Kat update for your device jet. Hopefully you will get access soon. Stay patient and try again on a daily basis is the best advice I can give.

  23. I have s4 gt-i9505 my version is4.2.2 when I try to update via ota it says already new version installed but on kies have new version I try to update but in my phone it ask to update policy when I try to update the policy it can’t because of network error pls sombody hel me to fix it

  24. Hey I have the same problem.
    I bought samsung galaxy s4 in china and now I live in indonesia.I want to connect my phone with galaxy gear which one of requirement is I have to upgrade my os to 4.3 . But when I checked software update , it always says that the latest software is installed on your device..
    I don’t know how to upgrade my os anymore..
    Please help me..
    My carrier is “telkomsel”

  25. hey pls any one can help me see itook s4i9500 from hongkong and now imin india but i want to update my phone from 4.2.2 to 4.3 and when i try to system update in s4 it tells network connection failed what does it mean and ialso tried via kies my device is not getting connected to kies

  26. i just bought a samsung Siv and it has no wifi icon . How can i access wifi do i need to take it to a technician?

  27. I have Kies 3.2.13114_22 on my Samsung GT i9500. What do I have to do, to beable to see the apps store?

  28. I’m from Sri lanka and bought the S4 in dubai. I downloaded kies and when I connected the device, it is saying “Your device’s current firmware version is not supported to update firmware via Kies.
    Someone help me figure out what’s going on and what I need to do to upgrade to 4.3. My phone’s still on 4.2.2. Thanks in advance!

  29. I’m from Guam and bought the S4 but model is the SGH-I997M. I downloaded kies and when I connected the device, it is saying “Your device’s current firmware version is not supported to update firmware via Kies.” Below this is says: “Current firmware version: I337MVUAMDJ/I337ATTAMDB/I337MVLUAMDJ/I337MVLUAMDJ(ATT)”

    Someone help me figure out what’s going on and what I need to do to upgrade to 4.3. My phone’s still on 4.2.2. Thanks in advance!

  30. I have s4 GT-19505 but the update not arrive yet even in the pc by kies
    what shoud i do?

  31. faiz rajaie mohamad says:

    i need an answer for this
    i bought my samsung s4 in malaysia,.using malaysian firmware of google 4.2.2
    now samsung malaysia have release an official 4.3 android,
    but when i tried to update trough OTA
    it says that my phone is already on latest firmware
    now im in russia BTW
    moscow to be exact
    i tried to update trough kies but failed due to different country code and phone code that im using
    i tried clearing the google framework service but nothing was updated
    can anyone help me

  32. Do any of you guys know when an OTA update will be available in malta. my phone is the GT-I9505 and it is unlocked.

    any help will be appreciated

    P.S. i tried updating with Kies, no update has been found.

  33. Why do I get unfortunately, your clock has stopped working… And this is not with one… But many applications… Can u plz help

    • If you just updated your Galaxy s4 and it’s behaving a bit strange you should do a factory reset to get a fresh start. This is the advice Samsung support gives when people get problems after updating. So give it a try and hopefully your problems will go away.

  34. Hi, I have an Windows XP PC where an Galaxy Ace was syncronized. It was replaced with the S4 mini that seem to have been reconized by the PC (still and HW error seems to prompt) but the Kies does not connect with the phone…it says “connecting”…. but never ends
    Any hint…will appreciate it a lot.

  35. I tried both ways OTA and KIES.I got the same message that “i have the latest updates installed on my phone” but it doesn’t have the latest update because the kernel version is still 23-APR and i’m unable to move my apps to sd card.Pls help me. i have an unlock att&t phone, i am currently using it through out the caribbean, Barbados to be exact.

    • I think Samsung should change the text to ” The latest AVAILABLE updates have already been installed”.
      Sadly there are many factors that influences if your phone has access to the newest Android version. The Country you are in and the carrier you use are the biggest factors here. Samsung releases new versions some countries at a time and your carrier can hold back updates until they have approved it. The Carrier is likely not the issue here since you have an unlocked phone. The problem is likely that the latest version has not been made available by Samsung in Barbados.
      Just keep checking, you will get it in the end.

      • False. Rolling out of updates is not determined by GPS. It is determined by a device’s Serial Number. If his phone is an unlocked AT&T phone (meaning it’s carrier branded but network unlocked), then the availability of the software is still determined by AT&T. If AT&T makes the update available on his phone, then that’s the only time he can update it.

  36. salvador cervantes says:

    Same for me, I have not received the OTA update… Im in mexico with movistar in an unlocked i9500 s4… any idea???

  37. I’ve the same problem too as Shiva .

    I got my phone from emirates (UAE) and i’m living in Egypt , Now i’m trying to get the new update for the GT-I9500 which allows me to move apps to the memory card and also make the application more smooth and less problems with the lag in the Air gestures .

    When i tried to update with Kies i didn’t get an update but i accessed tools tab an i choose Firmware Upgrade and installation and it started to update it took so long time but by the end i got a message telling me
    ” kies failed to convert to upgrade mode” . and then i got no update .

    However says to me the latest updates have already been installed when i try to update from the mobile itself

    Those are my Device info .:
    *Android Version : 4.2.2
    *Baseband Version : I9500XXUAMDK
    *Kernel Version :3.4.5-526212 , se.infra@SEP-111#1 , Tue Apr23 23:00:57 KST2013
    *Build number : JDQ39.I9500XXUAMDK
    *SeLinux Status : premissive
    *United Arab Emirates : TRA ID : 0016333/08 , TA: 00000000/00

    Please Help Me :) !

  38. I tried both ways OTA and KIES.I got the same message that “i have the latest updates installed on my phone” but it doesn’t have the latest update because the kernel version is still 23-APR and i’m unable to move my apps to sd card.Pls help me

    • In what country are you and on what carrier? If you give this information it will be a lot easier to help you

    • update kies to kies 3.0 and then you will get the update for s4

      • Kies 3 says that it doesn’t support my device…earlier version works fine but it doesn’t show newest updates like 4.3 or 4.4.2…
        My device is Galaxy S4 GT-I9505 4.2.2 JellyBean, unrooted
        What should I do? I’m from Croatia…
        Maybe I should wait till they release an official update for this model…

        • When using Kies you can only update your phone to the latest available official update. As for the “Device not supported” issue, this sound a bit more strange. The only thing I can think of is to recheck that you have updated Kies software on your PC or MAC to the latest version before giving it another try.

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